The Concept of Working Remotely in an Organization – A Literature Review
Author: Thomas Phiri, MSc*, Dr. Abubaker Qutieshat, Dr. Mubanga Mpundu
Graduate School of Business, University of Zambia, Great East Road Campus, Lusaka, Zambia.
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Abstract:
The concept of remote work has gained prominence due to technological advancements, such as video conferencing and conferencing software. Remote work refers to employees not physically present at their organization's office but still effectively carrying out their tasks. This literature review explores how remote work impacts an organization's leadership style, considering challenges and opportunities. Qualitative analysis of numerous articles sheds light on this topic. Remote work presents advantages like cost savings and reduced environmental impact. It became a "new normal" during the COVID-19 pandemic. However, challenges include distractions from home activities, difficulties in supervising employees, and potential isolation leading to negative psychological effects. White-collar employees benefit from savings on commuting time and expenses, but prolonged screen usage may have adverse psychological consequences, necessitating employer-provided remote work options for employee well-being. Remote work reduces an organization's environmental footprint, eliminating the need for commuting. However, it lacks a transition period into work mode, affecting productivity. The COVID-19 pandemic created business opportunities, with increased sales of ICT equipment, software, and medical supplies. The education sector also benefited from online learning, albeit with challenges in areas with poor connectivity. This review explores the impact of remote work on leadership styles, emphasizing transformational leadership, which moderates the negative effects of physical and psychological distance on organizational relationships. Future research should focus on remote work and leadership dynamics during pandemics and unpreparedness, considering the capacity of organizations and governments to provide services, health care, and education during crises. Research should also explore how developing countries can prepare for future pandemics and the role of remote work. In conclusion, remote work offers numerous benefits but presents challenges that require further research, particularly psychological and behavioral aspects. Face-to-face communication remains valued for its rich sensory experience, making it an intriguing area of study.
